论体态语在读者服务工作中的重要作用

体态语是人类交际中常见的一种非语言交际手段,是以非语言交流的行为形式为基础,借助有声语言来传递信息、表达感情实现社会信息交流的一种重要工具。恰当地运用体态语,可创造安静、整洁、文明、礼貌的借阅环境,提高读者的满意度和馆藏资源的利用率。

The Importance of Body Language in the Service of Readers

Body language is a non-language communication way which is common in human communication.It is a tool based on the non-language behavior.With the aid of vivid language,it can transmit information and express feelings,thus realizing the interchange of social information.Using body language properly,it can create a quiet,clean,civilized and courteous environment for the readers to borrow and read books and consequently improve the reader's satisfaction as well as the utilization ratio of the library resources.