| 基于顾客满意度的质量成本优化模型 |
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| 引用本文： | 辛制高,赵旭.基于顾客满意度的质量成本优化模型[J].北京邮电大学学报(北京邮电大学学报),2010,12(2):57-60. |
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| 作者姓名： | 辛制高 赵旭 |
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| 作者单位： | 上海理工大学管理学院,上海,200093;上海理工大学管理学院,上海,200093 |
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| 摘 要： | 基于对传统质量成本模型的深入研究分析，从顾客满意度的角度进行模型优化。在之前的顾客满意度质量成本模型不足之处基础上，提出了基于顾客满意度的质量成本优化模型，这一模型更加贴近实际，有更大的操作性。
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| 关 键 词： | 客户满意度 质量成本 优化模型 |
Quality Cost Optimization Model Based on CS |
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| XIN Zhi-gao,ZHAO Xu.Quality Cost Optimization Model Based on CS[J].Journal of Beijing University of Posts and Telecommunications(Social Sciences Edition),2010,12(2):57-60. |
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| Authors: | XIN Zhi-gao ZHAO Xu |
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| Institution: | (University of Shanghai for Science and Technology, Management College, Shanghai 200093, China) |
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| Abstract: | Based on the traditional quality cost models, this article focuses on customer satisfaction. In the previous, customer satisfaction in the quality cost model is inadequate, but this article proposes a quality customer satisfaction model based on the cost optimization model. This model is more close to reality, and there is a greater maneuverability. |
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| Keywords: | customer satisfaction quality cost optimization model |
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