网络社会心态的特征及调适对策

网络舆情已经成为反映真实社会心态的“晴雨表”，它所折射出的社会心态具有如下特征：公平正义成为普遍诉求，社会信任度不断降低，消极社会心态蔓延，社会心态呈现阶层对立。因而亟需关注和调适公众的社会心态。应在“做大蛋糕”的同时“分好蛋糕”，维护社会公平；坚持与民众有效对话，摆脱信任危机；坚持正确的舆论导向，引导网络舆情趋于理性；加强思想政治教育工作，提高社会成员的认知水平，这对于衡量、调整和完善相关的政策和法令，进一步推进改革开放和现代化建设进程具有重要意义。

A Study on the Characteristics and Adjustment Measures of Internet Social Mentality

Internet public opinion has become a “barometer” of the real social mentality of our society , w hich carries four characteristics ,namely ,universal appeal of fairness and justice ,the incessantly decreas-ing social trust ,the spreading negative social mentality ,and the opposing social mentalities between the so-cial strata .In this sense ,the public social mentality needs to be considered and adjusted urgently .T he cake of social achievements should be distributed fairly w hile the cake is being made bigger so as to maintain the social fairness .This article argues that the government should maintain effective dialogues with the public to get rid of the crisis of confidence and insist correct guidance to rationalize the internet public opinion . Meanwhile ,the government should strengthen the ideological and political education to improve the cogni-tive competence of the public .It is of crucial importance to the measurement ,adjustment ,and improve-ment of the related policies and regulations and the progress of reform and modernization .