Estimating the Cost of a Warranty

The cost of certain types of warranties is closely related to functions that arise in renewal theory. The problem of estimating the warranty cost for a random sample of size n can be reduced to estimating these functions. In an earlier paper, I gave several methods of estimating the expected number of renewals, called the renewal function. This answered an important accounting question of how to arrive at a good approximation of the expected warranty cost. In this article, estimation of the renewal function is reviewed and several extensions are given. In particular, a resampling estimator of the renewal function is introduced. Further, I argue that managers may wish to examine other summary measures of the warranty cost, in particular the variability. To estimate this variability, I introduce estimators, both parametric and nonparametric, of the variance associated with the number of renewals. Several numerical examples are provided.