重视住院病人需求 完善护理服务文化

文化是指人类在社会历史发展过程中所创造的物质财富和精神财富的总和 ,这里特指精神财富。把服务与文化联系在一起 ,不禁使人感受到源远流长的五千多年的华夏文化。文化与医疗服务是紧密相连的 ,是医院服务工作探讨、研究的主题。医院文化内涵丰富 ,是医院两个文明建设的基础 ,也是提高医疗护理服务质量、端正医德医风的基础工作 ,具有育人、导向、激励、凝聚、约束的功能与作用。

Think Highly of the Demands of Patients and Consummate the Nursing Service and Culture

Culture refers to both material and spiritual wealth created by human beings during the developing process of the society and history,especially the spiritual wealth. People can't help thinking of the long-standing Chinese culture with 5-thousand-year history when service and culture are connected together. Since they are so closely connected,they've become the subject for many hospitals to explore and study. The hospital culture has abundant connotations,which is the base of constructing the material and spiritual civilization of the hospitals,also the basic work to improve the quality of medical service and rectify the medical ethic,with the functions such as education,orientation,encouragement,coacervation and restraint.