Touching Consumers,engaging the Senses in Consumption

ABSTRACT

For years, the Campbell's Soup Company advertised their brand of soup through a message of “Mmm, Mmm, Good.” This slogan reached mass audiences primarily through visual and auditory media messages of television and print. Campbell's recently switched to a new form of advertising to consumers through an IAd application. The format works through Apple iPhones by first showing an interactive ad teaser, “You're getting warmer,” then when clicked through asks consumers to download cooking applications individually to their iPhones. This shift represents a change in appealing to consumers' senses and social sensibilities. The former media approach appealed to a rational social sensibility and mass audiences of eating soup at home as an enjoyment shared with others. The latter iAd slogan and iPhones media approach appeals to a more tactile sense and individualistic sensibility. This article explores the particular confluence of social, sensory, and media factors that intersect with a marketed food brand, and discusses its implications for the way manufacturers mix and blend new sensory messages and mobile media channels to appeal to a new sensibility in people's changing eating habits.