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The Quality Library: A Guide to Staff-Driven Improvement,Better Efficiency,and Happier Customers,by Sara Laughlin and Ray W. Wilson. Chicago: American Library Association, 2008. 144 p. $55.00. ISBN: 978-0-8389-0952-2, 0-8389-0952-3 |
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| Authors: | Sarah Tusa |
| Institution: | 1. Middlesex University Dubai, Dubai, UAE;2. Middlesex University Business School, London, United Kingdom;3. University of Exeter Business School, Exeter, United Kingdom |
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| 本文献已被 ScienceDirect 等数据库收录！ | |