The nature of the connection between life course and satisfaction with community services

Research on satisfaction with community services has used both age and life cycle stage as predictors of satisfaction. As both age and life cycle stage are indicators of life course, their relative advantages in service satisfaction research need to be assessed. The authors correlated both age and life cycle stage with twenty service satisfaction items and with item non-response (a measure of the salience of a service). Results were: (1) associations with service satisfaction were linear, (2) some associations with salience were markedly curvilinear, and (3) as predictors of service satisfaction, age and life cycle performed similarly. The choice between age and life cycle as predictors of service satisfaction appears to involve conceptual as well as empirical issues.