The needs of governments to produce services: A conceptual framework for its measurement |
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| Authors: | Doh C Shinn Phillip M Gregg |
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| Institution: | 1. Center for Community and Regional Studies, Sangamon State University, 62708, Springfield, IL, USA
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| Abstract: | This paper explores the notion of service needs from the perspective of government officials who produce services rather than that of citizens who consume those services. Specifically, the paper introduces a conceptual framework and an operational procedure that would make it less difficult for government producers to reflect the multi-dimensional and multi-directional characteristics of service needs in the process of service policy making. |
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