Supervisor and policy roles in social media use as a new technology in child welfare |
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| Institution: | 1. Department of Social Work, University of North Dakota, 225 Centennial Dr, Grand Forks, ND 58202, United States;2. Department of Social Work, University of New Hampshire, 239 Pettee Hall, Durham, NH 03824, United States;3. 30 Pillsbury St, Concord, NH 03301, United States;1. Department of Economics, Bar-Ilan University, Israel;2. Center for Competitive Government, Temple University, USA;3. Department of Management, Bar-Ilan University, Zefat Academic College, Israel;4. MA Student, Bar Ilan University, Israel;1. Institute for Business Management, Alpen-Adria Universität Klagenfurt, Universitätsstraße 65–67, 9020 Klagenfurt, Austria;2. School of Mathematics, Cardiff University, Senghennydd Road, Cardiff CF24 4AG, United Kingdom;1. ETH Zurich, Weinbergstrasse 56/58, 8092 Zurich, Switzerland;2. 42matters AG, Sumatrastrasse 3, 8006 Zurich, Switzerland;3. Swisscom AG, Binzring 17, 8045 Zurich, Switzerland |
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| Abstract: | This analysis examines the role of agency policy and supervision in the decision-making of child welfare workers about their work-related social media use. Data were collected using a mixed-methods internet-based survey of 171 child welfare workers and interns about their social media use related to their direct-practice work with child welfare clients. The study finds that supervisor approval and agency policy is correlated with worker's social media use, and that workers find utility in social media use, but have poor clarity about how they should use social media in the child welfare work setting. These results suggest a need for agency policy and practice guidelines. Implications for child welfare agencies include an opportunity to consider the types of policy development necessary to ensure that multiple stakeholders are represented in policy and practice decisions, and that they reflect the possible benefits and risks of social media use. |
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