Staff perceptions of staff-family interactions in nursing homes |
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| Authors: | Queen Utley-Smith Cathleen S Coln-Emeric Deborah Lekan-Rutledge Natalie Ammarell Donald Bailey Kirsten Corazzini Mary L Piven Ruth A Anderson |
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| Institution: | aDuke University School of Nursing, DUMC P.O. Box 3322, Durham NC 27710, United States;bDepartment of Medicine, Division of Geriatrics, Duke University Medical Center, DUMC P.O. Box 3003, Durham, NC, 27710, United States;cUniversity of North Carolina at Chapel Hill, School of Nursing, Chapel Hill, NC 27599, United States |
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| Abstract: | Each year thousands of older adults are admitted to nursing homes. Following admission, nursing home staff and family members must interact and communicate with each other. This study examined relationship and communication patterns between nursing home staff members and family members of nursing home residents, as part of a larger multi-method comparative case study. Here, we report on 6-month case studies of two nursing homes where in-depth interviews, shadowing experiences, and direct observations were completed. Staff members from both nursing homes described staff–family interactions as difficult, problematic and time consuming, yet identified strategies that when implemented consistently, influenced the staff–family interaction positively. Findings suggest explanatory processes in staff–family interactions, while pointing toward promising interventions. |
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| Keywords: | Staff– family encounters Demanding families Relationship patterns Qualitative study Communication |
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