Information quality deficiencies in delivery schedules and their impact on production scheduling

The purpose of this paper is to explore how different delivery schedule characteristics affect the quality of shared delivery schedule information and, in turn, how deficiencies in quality affect a supplier’s production scheduling process. It describes a case study conducted in the Swedish automotive industry involving a supplier that operates as the first-, second- and third-tier supplier to an original equipment manufacturer. The study reveals how four delivery schedule characteristics – namely, receiving frequency, planning period, frozen period and demand variation – create information quality (IQ) deficiencies in five dimensions of IQ: completeness, conciseness, reliability, timeliness and credibility. At the same time, it demonstrates how such deficiencies affect the supplier’s production scheduling process by requiring additional rescheduling, reworking and follow-up activities as well as additional capacity problems, safety time, safety stock and backlogs. In effect, the paper extends previous IQ-related research by considering IQ in delivery schedules.