| 服务意识是培养酒店管理人才的必修课——瑞士酒店管理学院教学案例解读 |
| |
| 引用本文： | 沈雪潋,刘砺.服务意识是培养酒店管理人才的必修课——瑞士酒店管理学院教学案例解读[J].成都大学学报(社会科学),2009(2). |
| |
| 作者姓名： | 沈雪潋 刘砺 |
| |
| 作者单位： | 成都信息工程学院,银杏酒店管理学院,成都,611743;深圳职业技术学院,深圳,518055
|
| |
| 摘 要： | 服务行业的从业者应具备良好的服务意识,尤其在酒店管理人才培养方面,服务意识的培养极为重要。文章从前台服务、客房服务、餐饮服务和跨部门管理与合作四个方面介绍了瑞士酒店管理学院培养服务意识的基本经验,以期对我国酒店同仁有所启迪。
|
| 关 键 词： | 瑞士 酒店管理 服务意识 案例解读 |
Shaping Successful Hotel Managers Lies in Cultivation of Their Service Consciousness——Introduction to Teaching Cases at Schools of Hotel Management in Switzerland |
| |
| Shen Xuelian,Liu Li.Shaping Successful Hotel Managers Lies in Cultivation of Their Service Consciousness——Introduction to Teaching Cases at Schools of Hotel Management in Switzerland[J].Journal of Chengdu University (Social Science),2009(2). |
| |
| Authors: | Shen Xuelian Liu Li |
| |
| Institution: | Shen Xuelian; Liu Li; |
| |
| Abstract: | In tertiary industry,especially in the arena of hotel management,service consciousness is of great importance.The paper,from the perspectives of Front Office,Housekeeping,F&B and Transdepartmental Cooperation,introduces basic experience on the cultivation of service consciousness at Schools of Hotel Management in Switzerland with the aim to share it with our counterparts at home. |
| |
| Keywords: | |
| 本文献已被 维普 万方数据 等数据库收录！ |
|
