| Abstract: | Strategies of conflict management. Coaching, supervision and organisational development in comparisonHow do different kinds of professional consultants engage in conflict management and what do they concentrate on most in their consulting work? This article explores and compares the approaches of professional coaches, supervisors and organisational consultants, focussing on the central differences and commonalities of the consulting approaches that emerge from three case studies of conflict resolution. Whereas coaching, relying on the idea that conflicts in a business are best addressed by leaders and a top-down strategy, trains executives in conflict resolution, supervision and organisational consulting emphasize a participatory model that involves all the affected parties in conflict resolution. The author considers the various consequences these approaches have for those seeking help, as well as the substantive and methodological differences become evident in the course of consulting sessions. |
