Comparison of confidence intervals of traffic intensity forM/E k/1 queueing systems

This paper compares the width of confidence intervals for the traffic intensity inM/E _k/1 queueing systems with three methods-Lilliefors' method, a second method based on the number of arrivals during the service period, and a third method using censored observations, in which only those service periods with no arrivals are observed. It is shown that the width of confidence intervals, based on the number of arrivals during the service period, is narrower than for other methods.