<Emphasis Type="Italic">What do unions do?</Emphasis>—A management perspective

conclusion Over the past 30 years, progressive human resource policies and government regulation of the workplace have improved working conditions. Today unions are no longer exercising union power to“protect the underdog” or “level the playing field” (Kaufman, 2005). Unions are using their power to pass legislation to benefit their narrow special interests. There are two groups in the workforce that may provide unions with organizing opportunities. One segment of the workforce is the growing number of nonpermanent employees or contingent workers. Another is the growing low-wage part of the service sector. The Service Employees International Union has been one of the few unions to expand membership among these employees. The aging of the baby boomers will raise the demand for service workers in health care facilities and in hotel and office maintenance which will increase organizing opportunities for unions in this industry (Kosters, 2004).