Systems of organizational sensemaking for sustained product innovation |
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Institution: | 1. Stockholm School of Economics, Sveavägen 65, 113 83 Stockholm, Sweden;2. Università Cattolica di Milano, Department of Management and Economic Studies, Via Necchi, 7, 20123 Milan, Italy;3. Insper – Instituto de Ensino e Pesquisa, Rua Quatá, 300, Vila Olimpia, 04546-042 São Paulo-SP, Brazil |
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Abstract: | We map out the systems of sensemaking people use to link market and technology knowledge into new products, in innovative versus non-innovative organizations. Systems of sensemaking are organized “webs of meaning” that govern the knowledge people make sense of, and the sense they make. Innovative sensemaking systems link more knowledge because they: (1) frame linking as hands-on practices of value creation; and (2) loosely couple three tensions between tacit and articulated knowledge across organizational levels to draw in, exploit, and recreate knowledge for innovation. We contrast sensemaking systems in innovative versus non-innovative organizations, and draw implications for theory and practice. |
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