| 基于排队论的业务流程重组绩效分析方法 |
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| 引用本文： | 王加中,赵林度. 基于排队论的业务流程重组绩效分析方法[J]. 东南大学学报(哲学社会科学版), 2002, 0(Z2) |
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| 作者姓名： | 王加中 赵林度 |
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| 作者单位： | 东南大学系统工程研究所，东南大学系统工程研究所 江苏南京210096，江苏南京210096 |
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| 摘 要： | 竞争的激烈化和顾客需求的多样化迫使企业从根本上重新思考企业过程重组。企业过程重组(BPR)的原则之一是横向集成活动。但是横向集成活动究竟有没有提高企业的绩效,这是个值得研究的问题。本文运用排队论的数学模型,研究活动合并对企业流程绩效之一——成本的影响,详细地讨论了活动的成本要素,比较了重组前后成本的变化。
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| 关 键 词： | 供应链 流程重组 排队论 |
Performance analysis method of business process reengineering based on queue theory |
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| Abstract: | Competition and diversification of customer's demand compel enterprise to reconsider BPR. One of the BPR's principles is landscape orientation integrate activity. But whether Landscape orientation integrate activity has improved the performance of enterprise is an issue which needs to be studied. This paper studied the effect of the cost which is one of the performance of enterprise process with the mathematic model of the queue theory. and compared the cost before consolidation with the cost after consolidation. |
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| Keywords: | supply chain management process reengineering the queue theory |
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