Strategic monitoring at a chemical company |
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| Authors: | Hein Schreuder |
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| Institution: | 1. Lancaster University Management School, Lancaster University, Lancaster, UK;2. York University - Schulich School of Business, 4700 Keele Street, Toronto, Ontario M3J 1P3, Canada;3. University of Exeter Business School XFI Building, Streatham Campus, Rennes Drive, Exeter EX4 4ST, UK;1. European Commission, Joint Research Centre, via E. Fermi 2749, 21027 Ispra, Italy;2. European Commission, Directorate-General for Environment, Avenue de Beaulieu 9 (BU-9 04/091), 1160 Brussels, Belgium;3. European Commission, Directorate-General for Internal Market, Industry, Entrepreneurship and SMEs, BREY 10/30, B-1049 Brussels, Belgium |
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| Abstract: | This article describes the development and introduction of a performance measurement system at the Dutch chemical company DSM. This system aims to measure progress toward strategic objectives and key success factors. As such, it can be regarded as a strategic monitoring device which supplements the customary financial controls. The article outlines the company context, the reasons for developing performance measurement, the development and implementation process and the actual approach adopted and concludes with some practical guidelines based on the experiences gained in this case. |
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