| 基于模糊方法的医药物流服务质量评价研究 |
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| 引用本文： | 缪兴锋,刘联辉. 基于模糊方法的医药物流服务质量评价研究[J]. 湖南工程学院学报(社会科学版), 2009, 19(4): 13-17 |
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| 作者姓名： | 缪兴锋 刘联辉 |
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| 作者单位： | 广东轻工职业技术学院,广东广州,510300;广东五邑大学管理学院,广东江门,529020 |
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| 基金项目： | 国家软科学基金资助项目，广东省软科学基金资助项目 |
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| 摘 要： | 企业导向评价医药物流服务质量是传统的视角,它不能发现并从根本上解决影响医药物流服务质量的问题.研究表明:如果从有形性、可靠性、响应性、保证性和移情性等医药物流服务质量的五维度进行测评,可以准确地发现医药物流服务失误之所在,便于企业及时构建服务改进机制、采取补救措施.
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| 关 键 词： | 医药物流服务 顾客满意度 模糊方法 |
Evaluation of Medical Logistics Service Quality Based on Fuzzy Method |
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| MIAO Xing-feng,LIU Lian-hui. Evaluation of Medical Logistics Service Quality Based on Fuzzy Method[J]. Journal of Hunan Institute of Engineering(Social Science Edition), 2009, 19(4): 13-17 |
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| Authors: | MIAO Xing-feng LIU Lian-hui |
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| Affiliation: | MIAO Xing-feng1,LIU Lian-hui2(1.Guangdong Industry Technical College,Guangzhou 510300 China,2.Management School,Wuyi University,JiangMen 529020,China) |
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| Abstract: | Traditionally,the perspective of measuring medical logistics service quality was enterprise-oriented,which cannot essentially find and solve the problems which affect medical logistics service quality.Findings show that evaluation of medical logistics service quality from visibility,dependability,respondence,guarantee and changeability will help to find the errors of medical logistics exactly,so as to provide some remedial measures fo medical logistics enterprises. |
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| Keywords: | medical logistics service quality cutomer satisfaction fuzzy method |
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