高校图书馆的用户心理分析及信息服务

高校图书馆信息用户主要是教师、科研人员、管理型用户、研究生和大学生。因此，高校图书馆需要对用户的需求心理进行分析，掌握影响他们心理需求的因素、心理与行为规律、内涵及心理过程，提出相应的信息服务对策，如图书馆员转换角色、建立特色数据库、加强用户培训、充分利用网络化数字化资源等来提高信息服务水平。

User's Psychological Analysis and Information Services in University Library

University library information users mostly include teachers, researchers, managerial users, undergraduate and graduate students. Thus, the university library needs to analyze the psychological needs of information users, grasp the factors that affect their psychological needs, psychological and behavioral rules, connotations and the psychological process. They suggest the corresponding countermeasures of information services, such as converting the role of librarians, establishing the specific database, enhancing user training, taking full advantage of network-based digital resources to enhance the level of information services.