顾客感知风险的形成机理与降消策略

感知风险是影响顾客消费决策、购物行为和满意评价的重要因素,其形成过程既存在内隐的心理决策机制也存在外显的行为反应过程,同时还存在复杂的关系结构机理。对它们的研究不仅有助于完善顾客感知风险理论体系,而且有助于指导顾客和企业降消顾客感知风险,增强顾客理性消费和提高企业营销水平。

Formation Mechanism of Consumer Perceived Risk and Risk Reducing or Eliminating Strategies

Consumer perceived risk is an important element to influence consumer consumption decision,purchasing behavior and satisfactory appraisal.Its formation process has both the internally hidden mental decision-making mechanism and the externally obvious behavioral response process.At the same time,it also has the complex connection structure mechanism.Such study on them not only helps to improve the theoretical system of consumer perceived risk,but also helps to guide consumers and enterprises to reduce or eli...