Personal and Organizational Determinants of Perceived Absence Norms

A two-phase study employed a combination ofqualitative and quantitative methodology to studyabsenteeism in a complex, hospital setting. The primaryfocus was to identify the bases of employees' beliefs about what is acceptable and expected in termsof absence behavior. Through a series of employeeinterviews, two different absence cultures wereidentified. We found evidence that employees' normativeperceptions were influenced by their prior personalabsence, and by the average level of absence within boththeir immediate work group and the absence culture towhich they belonged. Perceived norms were also shown to predict future individual absence (totaldays absent) 1 year later. Theoretical and practicalimplications of this research were discussed.