Selection of a Computerised Maintenance Management System: a case study in a regional health service

The selection of a Computerised Maintenance Management System (CMMS) is a strategic decision in any industry. In hospitals such systems are becoming increasingly necessary because of the high proportion of the budget allocated to the maintenance area and the increasing demand for quality from both health-care professionals and patients. The aim of this study is to propose a more satisfactory CMMS selection process. The process uses a decision-making model based on the use of the multicriteria technique ELECTRE II in two stages. First, the software suppliers that can guarantee a successful implementation of the CMMS are selected. Then, the CMMS that best meets the organisation's needs and requirements is selected. To demonstrate the process, the authors present a case study of the selection process in a Spanish regional health service. Finally, a discussion of the influence of the public health-care environment on the final decision is offered.