The effects of human resource systems on operational performance in mass customisation manufacturing environments |
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Authors: | Zachary Moran Leffakis Dale J Dwyer |
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Institution: | 1. Department of Management, Clemson University, 109 Sirrine Hall, Clemson, SC, 29634, USA.zleffak@clemson.edu;3. Department of Management, The University of Toledo, 2801 West Bancroft Street, Toledo, OH, 43606-3390, USA. |
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Abstract: | This study empirically examines the impact of two human resource management (HRM) systems on operational performance in two distinct mass customisation manufacturing (MCM) environments. Using the survey data collected electronically from 148 mass customisation manufacturers in the USA, moderated hierarchical multiple regression was employed to test the research hypotheses. Results suggest that operational performance significantly increases when a bundle of complementary basic HRM practices are integrated in MCM contexts that emphasise module and process standardisation. This finding indicates that these types of mass customisation manufacturers are capitalising on the opportunity to improve operational performance by strategically combining several different, but supportive, traditional HRM practices with a finite MCM system. |
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Keywords: | human resource systems high performance work systems mass customisation operational performance |
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