Relationship-based thinking and practice in social work

Abstract

Relationships with the users of social work are increasingly seen in procedural, legal and administrative terms. However, research studies examining both client satisfaction and intervention effectiveness regularly find that the psychosocial qualities of the worker-client relationship are a major component in the success or otherwise of the service offered. The case is made that the psychological selves of both practitioners and users acquire many of their characteristics, including personality, esteem, efficacy and defensive behaviours, within relationships throughout the lifespan. The level of social understanding and social competence that people develop depends on the quality of their relationship history. If poor relationships are where psychosocial competences go awry, then good relationships are where they are likely to recover. This observation has major implications for the quality, character and skill of the relationship experiences offered to clients by social workers