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Individual Reactions to Organizational Conflict and Change*
Authors:Jon  Miller Sanford  Labovitz
Institution:University of Southern California;University of Calgary
Abstract:When familiar organizational relationships are drastically changed, it is important to know what factors influence individuals in their attempts to re-establish stable work associations for themselves. In the situation described here, an organizational division (which was not administratively planned) made it necessary for individuals to decide whether to remain in their original jobs, move to a similar new organization created by a splinter group, or leave altogether. Eight hypotheses are tested which examine the effects of three sets of influences on individual decisions: psychological influences (job satisfaction, job tension); relational influences (social rewards, social costs, status consistency); and extra-organizational influences (marital status, professional committment, community involvement). Of the variables examined, the strongest influence is attributed to attempts by individuals to preserve their rewarding social exchanges with other members. The implications of these findings for social exchange theory are emphasized.
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