TQM: a paradigm for physicians |
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Authors: | Snyder D A |
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Affiliation: | National Naval Medical Center, Bethesda, MD. |
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Abstract: | Change, even when for the better, is always accompanied by apprehension and even outright fear. It is therefore not surprising to hear health care workers, especially physicians, expressing their concerns about this "new" management philosophy through a spectrum of reactions that vary from skeptical or grudging acceptance to outright dismissal of all of the new "alphabet soup" associated with TQM. |
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