Effective responses to public reviews: An environmental manager's perspective at Phillips Petroleum Company |
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| Affiliation: | 1. National Oceanography Centre, University of Southampton Waterfront Campus, Southampton, SO14 3ZH, UK;2. Environmental Resources Management Limited, North Hinksey Lane, Oxford, UK;3. Wycliffe Management Ltd., Warsaw, Poland;4. IUCN Global Marine and Polar Programme, Cambridge, USA;5. IMAR Department of Oceanography and Fisheries, Horta, Açores, Portugal;6. MARE e Marine and Environmental Sciences Centre Açores, Departamento de Oceanografia e Pescas, Horta, Açores, Portugal;7. Deep Seas Environmental Solutions Ltd, 132 Woodlands Road, Ashurst, Hampshire, SO40 7AP, UK |
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| Abstract: | The scrutiny of corporate performance has escalated with the advent of Internet communications and attention by third-party public interest groups to the three dimensions of sustainable development: social, economic and environmental performance. Despite the attention that Philips Petroleum has paid to developing an environmental management system that meets or exceeds ISO 1400 standards—and their participation as a lead company in developing the PERI (Public Environmental Reporting Initiative) standards—Philips found themselves at the tail-end of a ranking of oil refineries by the Council on Economic Priorities.In this article, Barbara Price, Vice President of Health, Environment and Safety (HSE) at Phillips Petroleum, describes a positive approach in communications strategy that works when the results from an external review process are unexpectedly negative. |
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