Advanced Networked Technologies in the U.K. Voluntary Sector

Advanced networked technologies have the potential to support deep strategic and operational transformation within voluntary organizations as they seek to respond to shifts in the social, economic, and political spheres in which they operate. Evidence form our study of U.K. voluntary organizations demonstrates relatively low uptake of the core networking technologies and applications essential to support such transformation. Friends of the Earth and The Samaritans are exceptions to this trend. Case studies of these organizations demonstrate that they are using advanced networked technologies to reconfigure key information flows and relationships, in support of enhanced campaigning and more effective user services. The extent to which these organizations are able to exploit the transformational potential that the technologies present is tempered by historically institutionalized relationships and values by which they are characterized.