L’accountability à l’épreuve des incertitudes : le mandat des acheteurs d’énergie

Based on a survey of energy buyers in big industries, this article inquires into the different ways of explaining the actions they perform in situations of high, uncontrolled uncertainty. Describing energy buyers’ activities, the uncertainties and contradictions affecting them, shows how hard it is to explain them, make them visible or justify the decisions made. Energy buyers develop two forms of “accountability”: they claim to have been granted decision-making powers and ask to be evaluated on the basis of their results; or else they “socialize” their activities by involving corporate managers in decision-making. It is argued that “accountability” is stabilized in line with a collective learning process where the experience of uncertainty has a key place.