| CS管理中的设计管理 |
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| 引用本文： | 江明. CS管理中的设计管理[J]. 郑州轻工业学院学报(社会科学版), 2001, 2(1): 46-48 |
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| 作者姓名： | 江明 |
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| 作者单位： | 无锡轻工大学,设计学院,江苏,无锡,214036 |
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| 摘 要： | CS管理作为一种以追求顾客满意为目的和中心而采取的管理手段,已成为现代企业管理的重要发展方向.设计是企业在竞争中赢得发展的重要环节之一,对设计进行有效的管理必不可少.在CS体系下,摆正设计的位置,理清设计部门的各种顾客关系,是设计管理的立足点.
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| 关 键 词： | CS管理 顾客 侍主 设计管理 |
| 文章编号： | 1009-3729(2001)01-0046-03 |
| 修稿时间： | 2000-09-13 |
Design management in customer satisfaction management |
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| JIANG Ming. Design management in customer satisfaction management[J]. Journal of Zhengzhou Institute of Light Industry(Social Science), 2001, 2(1): 46-48 |
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| Authors: | JIANG Ming |
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| Abstract: | CS management,which considers customer's satisfaction as aim and center of a company,has become an important orientation of company management's developing.Design is one of the important elements for a company to win in commerce competition,so design management is necessary.In CS management,design management should base on the analysis of customer relation to the design department and the position of design. |
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| Keywords: | customer satisfaction management customer master design management |
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