Institutional crisis assessment and mission-driven response in practice: One religious-affiliated university’s response to the Catholic priest sexual abuse and cover up crisis

An institutional crisis occurs when individuals and organizations fail to perform the routines and roles that produce the collective interests and social order of the institution. The institution of the Catholic Church continues to endure a crisis of priest sexual abuse and those in positions of leadership covering up these incidents. The crisis reached another eruption point in 2018 when a Pennsylvania grand jury produced a report that documented these crimes. Any organization within the institution could proactively decide that it must respond to maintain its credibility, while also helping repair the reputation of the institution. A response to an institutional crisis should be driven by an organization’s assessment of events as well as its mission, values, and sense of responsibility to its stakeholders. The response should also use the unique skill and resource capabilities of the organization. This case study focuses on the response of one religious-affiliated university that was prompted by the Pennsylvania grand jury report. The appeal of studying a religious-affiliated university is that it serves dual missions: that as part of the larger religious institution and that of a higher education institution. In response to this institutional crisis, the university has a focus on victims’ concerns from the religious mission perspective and is using its capabilities of amassing and disseminating knowledge from the higher education mission perspective.