The Influence of Human Factors and Specialist Involvement on Information Systems Success |
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| Authors: | Maris G. Martinsons Patrick K. C. Chong |
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| Affiliation: | (1) City University of Hong Kong, Kowloon, Hong Kong;(2) Pacific Rim Institute for Studies of Management, Vancouver, Canada;(3) Asia-Pacific Centre for Organisational Development, Kuala Lumpur, Malaysia;(4) Department of Management, City University of Hong Kong, 83 Tat Chee Avenue, Kowloon, Hong Kong |
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| Abstract: | Despite remarkable advances in informationtechnology (IT), many computer-based information systems(IS) still fall short of performance expectations. Agrowing share of these implementation failures are due to nontechnical factors. This articleconsiders the human factors and human resource (HR)management issues associated with IT assimilation. Ataxonomy of specialist roles in the IS adoption process is proposed and illustrated in a series ofbrief case studies. The results from a fieldinvestigation are then reported. The relationshipsbetween different HR specialist roles and selected ISsuccess measures were examined in more than 60 organizationsacross East and Southeast Asia. Proactive and supportiveHR roles were found to be associated with greater usersatisfaction, smoother organizational change and improved productivity, but did notsignificantly affect perceived output quality. Theimplications for management practice are discussed andspecific areas for further research areidentified. |
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| Keywords: | INFORMATION SYSTEMS SUCCESS TECHNOLOGY ASSIMILATION HUMAN FACTORS ORGANIZATIONAL CHANGE MANAGEMENT USER SATISFACTION PERFORMANCE MANAGEMENT |
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