| Abstract: | The utilisation of computers in three local authorities of varying sizes and responsibilities in Malaysia is reviewed with reference to a conceptual framework developed by the Public Policy Research Organisation of the University of California at Irvine. The importance of three sets of necessary and generally sufficient considerations for the effective utilisation of computers in local government is demonstrated. These are: the existence of an overall management strategy based on the user needs of the agency and the resources at its disposal; the personal commitment of individuals at all levels of the organisation; and stability in terms of personnel, administrative structures and environmental conditions. The findings of the study indicate strong similarities between Malaysian and US and British experience in this field. |
