| 现代礼仪文化在民航服务中的实践探析 |
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| 引用本文： | 陈晓燕.现代礼仪文化在民航服务中的实践探析[J].淮海工学院学报(社会科学版),2012,10(16):97-98. |
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| 作者姓名： | 陈晓燕 |
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| 作者单位： | 浙江旅游职业学院艺术系,浙江杭州,311231 |
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| 摘 要： | 民航空乘人员的仪表形象、服务态度、服务技巧、言谈举止等不仅代表着航空公司,还代表整个民航的尊严与形象,其职业礼仪素养直接影响着民航的服务质量,关系到民航未来的发展.
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| 关 键 词： | 现代礼仪 民航服务 职业素质 |
Analysis of the Practice of Modern Manners in Civil Air Transportation |
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| CHEN Xiao-yan.Analysis of the Practice of Modern Manners in Civil Air Transportation[J].Journal of Huaihai Institute of Technology,2012,10(16):97-98. |
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| Authors: | CHEN Xiao-yan |
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| Institution: | CHEN Xiao-yan (Dept. of Arts,Zhejiang Tourism Vocational College,Hangzhou 311231,China) |
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| Abstract: | Flight attendants＇ images, attitudes, skills, speech and deportment represent only the airlines but the image and dignity of the civil air transportation. Their professional manners determine the service quality of the airlines as well as the future of the civil air transportation. |
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| Keywords: | modern manners civil air transportation professional quality |
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