Resident Service Coordinators: Roles and Challenges in Senior Housing

ABSTRACT

This study aims to explore the challenges that Resident Service Coordinators (RSCs) encounter in senior housing and the meanings they attach to their role. Using a mixed methods approach, surveys and interviews were conducted with RSCs working in age-segregated housing in Connecticut. Survey responses indicate that, despite certain similarities, no single profile characterizes the scope of the role. Analysis of the interview data reveals 5 themes: interpersonal conflicts, mental health problems, inadequate resources, unclear policies regarding residents' rights, and inconsistencies in role definition. These results underscore the need for increased training for RSCs, and additional research is needed to understand the role and identify best practice models.