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The service sector revolution: the automation of services |
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| Authors: | Collier D A |
| Affiliation: | Associate Professor of Business Administration, University of of Virginia, USA |
| Abstract: | This paper describes the service sector revolution in the United States and covers the automation of 10 U.S. service industries. It discusses the implications of the simultaneous automation of goods and services and suggests action required to smooth the transition for the worker as the United States becomes an automated society. |
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