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KNOWING TOO MUCH ABOUT OTHERS: MODERATORS OF THE RELATIONSHIP BETWEEN EAVESDROPPING AND RAPPORT IN SOCIAL INTERACTION
Authors:Email author" target="_blank">Nancy?M?PuccinelliEmail author  Linda?Tickle-Degnen
Institution:(1) Department of Marketing, Suffolk University School of Management, 8 Ashburton Place, Boston, MA 02108, USA;(2) Department of Rehabilitation Sciences, Boston University, Boston, USA
Abstract:This study examined the association between a partnerrsquos ability to eavesdrop on nonverbal cues and an actorrsquos feelings of rapport during interaction, as well as neuroticism and self-monitoring as moderators of this effect. Eavesdropping ability was defined as lower sensitivity to cues of the face, a source of overtly displayed emotions, relative to sensitivity to cues of the body, a source of ldquoleakagerdquo of covert or hidden emotions. Results showed that actors felt less rapport the higher their partnerrsquos eavesdropping. High neuroticism actors were especially likely to feel worse about their interaction and themselves when their partners were good at eavesdropping. In both instances, the eavesdropperrsquos nonverbal behavior seems to have mediated the associations to a small degree.Both authors contributed equally to this paper. This research was supported by a Mary Switzer Research Fellowship to Tickle-Degnen from the National Institutes of Disability and Rehabilitation Research of the US Department of Education, a Sargent College of Boston University Accelerated Research Grant, and funding from the American Occupational Therapy Association, Inc., the American Occupational Therapy Foundation, and Boston University through the Neurobehavioral Rehabilitation Research Center for Scholarship and Research.
Keywords:eavesdropping  emotional responses  interpersonal interaction  nonverbal communication  satisfaction
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