基于主成分分析的产品保证管理价值提升研究

新形式下产品竞争策略的转移，使产品保证成为企业关注的重点。以产品保证管理活动为分析对象，以保证管理价值为分析重点，利用调查数据运用主成分分析法找到目前中国制造业企业在产品保证管理实践中主要差异来源的四个主成分，依次为:保证控制因子、保证组织协作因子、保证政策因子以及保证理念和支持系统因子。以这四个主成分为分析核心，从不同角度分析了保证管理价值的提升途径。

The Study on Value Upgrade of Product Warranty Management MovementBased on Principal Component Analysis

Nowadays, corporation's competitive strategy is being diverted to product warranty. The paper focuses on product warrantymanagement as analytical object, emphasizing warranty management value. Principal Component Analysis was introduced in order tofind key controlling factors. Warranty control ingredient, warranty setup cooperation ingredient, warranty policy ingredient, warrantyidea ingredient and supporting system ingredient were thus figured out. Applying those four principal components, the approaches forwarranty management value upgrading were discussed from different aspects.