Competition in retail banking |
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| Authors: | FW Crawley |
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| Institution: | The author is Deputy Chief General Manager of Lloyds Bank Plc, 71 Lombard St, London EC3P 3BS, U.K. |
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| Abstract: | This article analyses the reasons for increased competition in retail banking. The author emphasizes the willingness of his and other banks to respond to the changing requirements of customers and describes innovations in the banking industry. The conclusion suggests how the banks' range of products and services may develop in the future. |
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