From design to operations: a process management life-cycle performance measurement system for Public-Private Partnerships |
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| Authors: | Henry J Liu Peter E D Love Jim Smith Zahir Irani Nick Hajli Michael C P Sing |
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| Institution: | 1. Department of Architecture and Built Environment, Northumbria University, Newcastle upon Tyne, UK;2. School of Civil and Mechanical Engineering, Curtin University, Perth, Australia;3. School of Sustainable Development and Architecture, Bond University, Robina, Australia;4. Faculty of Management and Law, University of Bradford, Bradford, UK;5. School of Management, Swansea University, Swansea, UK;6. Department of Building and Real Estate, The Hong Kong Polytechnic University, Kowloon, Hong Kong |
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| Abstract: | Public–Private Partnerships (PPPs) have become a critical vehicle for delivering infrastructure worldwide. Yet, the use of such a procurement strategy has received considerable criticism, as they have been prone to experiencing time/cost overruns and during their operation poorly managed. A key issue contributing to the poor performance of PPPs is the paucity of an effective and comprehensive performance measurement system. There has been a tendency for the performance of PPPs to be measured based on their ex-post criteria of time, cost and quality. Such criteria do not accommodate the complexities and lifecycle of an asset. In addressing this problem, the methodology of sequential triangulation is used to develop and examine the effectiveness of a ‘Process Management Life Cycle Performance Measurement System’. The research provides public authorities and private-sector entities embarking on PPPs with a robust mechanism to effectively measure, control and manage their projects’ life cycle performances, ensuring the assets are ‘future proofed’. |
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| Keywords: | PPPs infrastructure asset performance measurement future proofing Australia |
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