Affiliation: | 1. Norwich Business School, University of East Anglia, Norwich Research Park, Norwich, Norfolk NR4 7TJ, UK;2. Department of Management and Marketing, Edwards School of Business, University of Saskatchewan, Room 151, PotashCorp Centre, 25 Campus Drive, Saskatoon S7N 5A7, Saskatchewan, Canada;3. Operations Management and Information Systems Area, Schulich School of Business, York University, Room S339, Toronto M3J 1P3, Ontario, Canada |