Integrating commercial and residential pickup and delivery networks: A case study

This paper presents a strategic analysis of the network design problem faced by pickup and delivery companies operating in metropolitan areas and serving two or more classes of customers. The focus is on a division that treats commercial and residential customers separately, a situation motivated by their respective geographic densities and the size and frequency of their demand. In constructing driver work areas, it is necessary to take into account expected demand, vehicle capacity, time on the road, and the aspect ratio of the individual territories. This leads to a capacitated clustering problem with side constraints that has been the subject of intense research over the last decade.