Centralized nurse scheduling to simultaneously improve schedule cost and nurse satisfaction

Nursing managers are faced with rising turnover and shortages of qualified nursing staff. At the same time they are under increased pressure to simultaneously increase patient care and satisfaction while reducing costs. In this study, we examine the impact of centralizing scheduling decisions across departments in a hospital. By pooling nurses from multiple units and scheduling them in one model, improved costs and reduced overtime result. Reduced overtime improves schedules for nurses. Improved satisfaction levels can positively impact turnover rates among nurses. Our results show that by using a centralized model, nursing managers in hospitals can improve the desirability of nurse schedules by approximately 34% and reduce overtime by approximately 80% while simultaneously reducing costs by just under 11%.