| 服务质量评价模型比较 |
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| 引用本文： | 闫伟红.服务质量评价模型比较[J].贵州工业大学学报(社会科学版),2008(4). |
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| 作者姓名： | 闫伟红 |
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| 作者单位： | 江苏连云港职业技术学院艺术与旅游系 |
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| 摘 要： | 服务质量越来越受到企业的重视,但对服务质量的评价世界上却有不同的方法,每种方法实证的结果差异很大。现通过分析不同的评价模型,力求完善评价理论,从而提出适合饭店业的服务质量评价模型。
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| 关 键 词： | 服务 服务质量 评价模型 |
Comparision among Evaluation Models on Service Quality |
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| YAN Wei-hong.Comparision among Evaluation Models on Service Quality[J].Journal of Guizhou University of Technology(Social Science Edition),2008(4). |
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| Authors: | YAN Wei-hong |
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| Institution: | YAN Wei-hong(Department of Arts & Tourism Lianyungang Technical College,Jiangsu Lianyungang 222006,China) |
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| Abstract: | Enterprises have been attaching more and more importance to services quality.There are different ways and means to evaluate services quality,but each of them turned out to be different.The author of the article strives hard to perfect the theory of evaluation,and puts forward the evaluation model that suits restaurant industry. |
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| Keywords: | Service Service quality Evaluation model |
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