Me and My Shadow: Observation,Documentation, and Analysis of Serials and Electronic Resources Workflow |
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Authors: | Kristen Blake Erin Stalberg |
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Institution: | 1. Blake is Electronic Resources Librarian, Acquisitions Department, North Carolina State University Libraries, Campus Box 7111, Raleigh, NC 27965, USA kristen_blake@ncsu.edu;2. Stalberg is Head, Metadata &3. Cataloging Department, North Carolina State University Libraries, Campus Box 7111, Raleigh, NC 27965, USA erin_stalberg@ncsu.edu |
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Abstract: | AbstractLibrarians in the Metadata & Cataloging Department at the North Carolina State University (NCSU) Libraries embarked on a comprehensive project to document and review the Libraries' serials and electronic resources workflow with the goals of introducing greater efficiency, clarity, and simplicity into processes across the serials unit and of increasing training opportunities for department-wide understanding of the serials lifecycle. This paper examines the method used to observe and collect information about serials and electronic resources work, the process of synthesizing that information into a graphical representation of the serials lifecycle, and the workflow analysis undertaken to introduce improved serials processes. The value of the project is demonstrated through a discussion of efforts for workflow education, analysis, and improvement at the NCSU Libraries directly instigated by review of the process documentation by technical services staff members. |
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Keywords: | library technical services cataloging workflow library acquisitions library electronic resources academic library shadowing |
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