| 论顾客服务 |
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| 引用本文： | 于友成.论顾客服务[J].西北大学学报(哲学社会科学版),1999(2). |
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| 作者姓名： | 于友成 |
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| 作者单位： | 西安邮电学院 |
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| 摘 要： | 主要探讨顾客满意的原由，卓越的顾客服务、顾客服务的基本原则，顾客服务的过程以及顾客服务的改进与提高，对我国工商业界的顾客服务工作具有较大的指导意义和现实意义
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| 关 键 词： | 顾客服务 顾客满意 卓越 |
On Customer Service |
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| Yu You,cheng.On Customer Service[J].Journal of Northwest University(Philosophy and Social Sciences Edition),1999(2). |
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| Authors: | Yu You cheng |
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| Abstract: | Customer service is the key to the existence and development of industrial and commmercial enterprises. Here are discussed the customer satisfaction, excellent customer service, key customer service principles, customer interaction cycle and customer service improvement. It is of great significance and practical value for the industrial and commercial enterprises of China to provide customer service |
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| Keywords: | customer service customer satisfaction excellence |
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