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Developing Public Relations 2.0: Practitioners’ perceptions on the implementation of interactive communication strategies
Authors:Elena Ponti Aragó  n,David Domingo
Affiliation:1. Department of Communication Studies, Universitat Rovira i Virgili, Campus Catalunya – Avinguda Catalunya, 35, 43002 Tarragona, Spain;2. Department of Information and Communication Sciences, Université Libre de Bruxelles, Av. Roosevelt, 50 CP123, 1050 Brussels, Belgium
Abstract:This study employs a qualitative Delphi panel to explore the perceptions of interactive agency executives on the adoption of online interactivity within the communication practices of companies of all trades in one of the biggest European media markets (Spain). The results highlight the serious challenges these practices pose to organizations and identify internal and external factors that affect the decision-making process. The study argues that actors’ definitions of interactivity are crucial in shaping Public Relations 2.0.
Keywords:Public relations   Interactivity   Web 2.0   Social media   Political economy   Social shaping of technology
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