Management systems for field service productivity improvement |
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| Authors: | Donald F Blumberg |
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| Affiliation: | Decision Sciences Corporation, Pennsylvania, USA |
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| Abstract: | The effectiveness of field services provided for the maintenance of crucial equipment is shown to have a significant impact on market share. Identification of the service level required by customers is essential. Programmes are described for the design of optimal services and for the optimisation of service levels by way of an investment evaluation procedure. |
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